Product Hub: Personal lines
Welcome to Insurance Age’s Personal Lines Product Hub. This page hosts all of our personal lines product news and insight to help the market keep abreast of latest developments and to boost their business development strategies.
Product overview: Personal lines
Insurance was the preserve of the wealthy when the first personal lines products started to emerge back in the seventeenth century. Among the early adopters were Sir Christopher Wren, Charles Dickens and Captain James Cook, who insured his home for fire while he was at sea in 1768.
Find out moreBroker satisfaction survey
In 2021 Insurance Age undertook its largest ever survey of UK brokers in order to assess the quality of insurer service across the market.
The Broker Satisfaction Survey covers 11 business lines in total and accessed more than 7,000 data points, making it one of the biggest surveys in the broker community.
The results are spread across four articles which rank insurers and highlight the best providers in the business.
The four pieces show the top ten providers in the major commercial space, across small commercial and niche players, and we also take a deep dive into the high net worth sector and commercial property markets.
The results are exclusively available to Insurance Age subscribers.
Rankings: High Net Worth
Bronze: Hiscox
Silver: Zurich Private Clients
Gold: Covea
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Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Home quote prices jump 9.3% in three months
The average quoted price for home insurance rose by 6.7% in the past year to April – the highest annual increase since 2018, the latest Consumer Intelligence Home Insurance Price Index has revealed.
Home insurance premiums tick up by less than inflation at 6%
The average price paid for a combined buildings and contents home insurance policy in the first quarter of 2023 was £315, according to the Association of British Insurers.
Middle hails organic growth at Ageas in long-term broker personal lines strategy
“We are growing organically in the continuing personal lines business. The go forward business,” Ant Middle, Ageas UK CEO has told Insurance Age.
RSA exits personal lines motor shifting renewals to Swinton
RSA has confirmed pulling out of the UK personal lines motor market, worth £120m in gross written premium, and signing up with Atlanta-owned Swinton on a renewals deal.
Steve Dukes named Confused CEO
Steve Dukes was promoted from chief operating officer to CEO at aggregator Confused, succeeding Louise O’Shea.
Hagerty launches private client service
Hagerty, a car insurance provider, has launched its private client service, which can be sold through brokers who have customers with a vehicle, or vehicles, worth £250,000 or more.
First Underwriting exit a broker ‘blow’ in diminishing personal lines markets
First Underwriting’s exit from standard home and motor is a 'blow', say brokers seeking markets for personal lines.
Profits down two-thirds at Sabre in 2022
Sabre Insurance has reported a 66.5% drop in profit after tax to £10.1m for 2022, as the combined operating ratio deteriorated to 96% from 79.4% in 2021.
Commercial grows at Direct Line as group falls to £45m loss
Direct Line grew commercial business across NIG and its own direct brands by 14.7% in 2022 to £749.3m of gross written premium.
CEO Peter Thompson leaving BGL
BGL Insurance CEO Peter Thompson is leaving the business on 28 February, Markerstudy Group has confirmed.
Covéa exits HNW motor line
Covéa is no longer writing business in the executive motor space for high net worth, Insurance Age can reveal.
Travel insurance provider TIF Group re-enters broker market
Travel Insurance Facilities Group has re-entered the broker market with a new dedicated portal.
AIG strikes MGA deal to drive expansion in high-net-worth markets
AIG has not ruled out UK and European markets following a deal with private equity-focused reinsurer Stone Point Capital to create a new managing general agency for HNW markets.
FCA signs off on PIB's £24m Jigsaw buy
The Financial Conduct Authority has approved PIB buying Jigsaw Insurance Services Plc, as the consolidator eyes a significant push into the personal lines market.
FOS hones in on high motor insurance complaints
The Financial Ombudsman Service has zoomed in on the high level of complaints about motor insurance as it released the latest set of data.
Close Brothers Premium Finance recruits ex-Complete Cover boss Shaun Hooper as MD
Shaun Hooper has been appointed managing director at Close Brothers Premium Finance succeeding Seán Kemple who is moving to a broader CEO role.
EY predicts slowdown in premium growth as cost of living pressures bite
UK insurers face slowing premium income growth this year, as high inflation, cost of living pressures and a rise in borrowing costs continue to hit product demand, according to EY.
FCA urges bosses to make Consumer Duty top personal priority in Dear CEO letter
Financial Conduct Authority leader Matt Brewis has written to general insurance businesses reminding them to embed the interests of customers into their firms’ culture and purpose.
Fitch warns of ‘dire’ profitability for insurers in ‘bleak’ picture
The outlook for UK home and motor insurers’ profitability “remains pretty dire for 2023”, according to Federico Faccio, senior director of EMEA insurance at Fitch Ratings.
Former NIG boss Greenwood named Direct Line acting CEO as James steps down
Direct Line Group has appointed Jon Greenwood as acting CEO following Penny James stepping down from the permanent role with immediate effect.
Car premiums surge 19% in 2022
Comprehensive car insurance premiums increased sharply by 19% during the last 12 months, with UK motorists now paying £629 on average, according to the latest Car Insurance Price Index.
Aviva hit with extra claims costs from cold weather snap
Aviva has estimated that freezing weather in the UK during December will cost the insurer around £50m at a group level.
Saga confirms underwriting sale talks
Over 50s-group Saga has confirmed ongoing talks to sell its underwriting business Acromas Insurance.
Stella targeting £300m motor GWP within years, says Sam White
Managing general agent Stella Insurance launched in the UK with a motor offering in November 2022 and is targeting £10m of gross written premium this year, according to its founder and CEO Sam White.
Insurance Cares: Broker helps launch home contents cover aimed at closing premium poverty gap
ECH Facilities has launched a home insurance policy in partnership with the Salvation Army to help people with lower incomes to protect their contents.
BGL Insurance to create 300 jobs in 2023
Markerstudy-owned BGL Insurance has committed to boosting its headcount by 300 people next year.
