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Building humanised experiences together
This workbook is designed to give insurers the opportunity to develop a plan to create humanised experiences. By completing the workbook, you will gain insight into both where your customer experience is at its best, and where your customer experience is… VIEW SUMMARY
LASPO's legacy is hard to isolate
LASPO certainly took the largest single bite out of the legal aid budget, it is just one chapter in the much longer story of diminishing access to justice. This blog focuses on LASPO’s legacy and the other factors that have reshaped access to justice… VIEW SUMMARY
Why your clients should be on alert for the ‘cyber cash grab’ - Funds transfer fraud
Think like a cyber criminal - they aren’t targeting specific businesses, businesses are simply making the cash grab easy. This article explains why funds transfer fraud is overtaking ransomware as the easier option for cyber threat actors, and how… VIEW SUMMARY
The rising risk of underinsurance
With UK inflation painfully high, companies need urgent help to avoid the growing dangers of underinsurance. This content focuses on why commercial lines insurance brokers will play a critical role in helping companies obtain the right cover and… VIEW SUMMARY
Defining humanised insurance technology
How can the insurance industry provide customer experiences that are empathetic and experiences that connect people with higher levels of engagement? This blog highlights how insurers can provide humanised insurance experiences through the use of… VIEW SUMMARY
Exploring the impact of the ‘cost-of-living crisis’ on pet insurance sales and renewals
At a recent roundtable discussion hosted by Insurance Post, in collaboration with CRIF, an expert panel discussed the influence of the current cost-of-living crisis on pet insurance sales and renewals. This article provides a summary of the key… VIEW SUMMARY
Why are brokers offshoring to South Africa?
Complete Cover recently became the latest personal lines broker to offshore some of its operations to South Africa. This article explores the attraction for intermediaries in outsourcing to a country over 6000 miles away from the UK. VIEW SUMMARY
Escape of water fraud - hiding in plain sight?
The great freeze at the turn of the year saw a huge rise in fraudulent escape of water claims, particularly from unoccupied properties. This content sheds light on the link between surge events and EOW fraud, before highlighting steps insurers can take… VIEW SUMMARY
Humanised experiences are the key
Humanised experiences. This guiding light is the only way insurance can successfully digitally transform to serve its purpose. This blog takes a look at our future through this lens. VIEW SUMMARY
2023 Cyber Claims Report
Coalition's 2023 cyber claims report finds that organisations with unresolved critical security risks are 33% more likely to experience a cyber claim. Human error or inaction is the most common way for cyber criminals to exploit and attack an… VIEW SUMMARY
Equine insurance: Going the distance
This article explores how equine insurers rose to the challenge of managing horse racing risks in the midst of the pandemic and are handling today’s hardening market. VIEW SUMMARY
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for… VIEW SUMMARY
Motor Mouth Podcast: Evolution of sophisticated vehicle data
In this podcast, Tom Lawrie-Fussey, automotive director at LexisNexis Risk Solutions UK and Ireland highlights how given claims inflation, sophisticated and detailed data could offer insurers a competitive edge. Watch this episode to find out more about… VIEW SUMMARY
Is your old technology driving up reinsurance costs?
This blog explores how antiquated reinsurance management systems and methods can significantly add to an insurer’s overall cost burden, while limiting their ability to receive more favourable terms from their reinsurers. VIEW SUMMARY
Take a leap of faith into the AR world
This article examines why some insurers seem reluctant to embrace augmented reality for certain products, and the benefits being reaped by early, intrepid adopters. VIEW SUMMARY
The top repetitive and mundane tasks that could be eradicated by switching to a modern reinsurance management solution
Various systems and processes that power reinsurance programs are becoming ill-equipped to handle the rigors of modern reinsurance management. This blog sheds light on the top repetitive and mundane tasks that could be eradicated by switching to a modern… VIEW SUMMARY
Gallagher's Andrew Marvin talks cyber education and understanding in this interview
Brokers are now more critical than ever in the cyber insurance market. In this blog, Andrew Marvin, head of cyber for Gallagher's UK retail operation discusses his insurance career, the importance of cyber education, and preparing clients for the ever… VIEW SUMMARY
Tackling the complex challenges of commercial insurers
Commercial insurance is an information juggernaut. This white paper explores the unique challenges facing commercial insurers today – and outlines the ways in which Duck Creek solutions can turn those challenges into opportunities. VIEW SUMMARY
Multi-occupancy building insurance: Feedback to the September 2022 report and consultation on handbook changes
In its September 2022 report, the FCA identified issues within the multi-occupancy building insurance market which are leading to poor outcomes for leaseholders. Based on feedback to that report, this consultation paper provides information on the FCA’s… VIEW SUMMARY
Insurance Taskmaster: Winner revealed
Having travelled from 1912 to 2042 insuring everything from the Titanic to driverless flying taxis, the Insurance Taskmaster holds court with his colleagues at Verisk as it is time to announce a winner. In this season finale the winner of Insurance… VIEW SUMMARY
A conversation with ChatGPT on insurance use cases
As insurers continue to focus on providing more humanised experiences, generative AI technologies such as ChatGPT will likely play a role in the way that people, businesses, and insurers interact. To find out more, Duck Creek’s Rob Savitsky interviewed… VIEW SUMMARY
Corporate earthquake risk: The potential for building-specific risk transfer
Corporations can face costly losses after an earthquake, but insurance is becoming more expensive. As more corporates choose parametric earthquake insurance to cover their exposure, this report looks at how parametric earthquake insurance works and how… VIEW SUMMARY
FCA’s Brewis: Brokers key to helping curb unjustifiable freeholder commissions
The FCA recommended insurance brokers interrogate property managers more to justify their commissions with the publication of its latest paper on multi-occupancy buildings insurance. The FCA’s director of insurance, Matthew Brewis provides an update on… VIEW SUMMARY
How to elevate your cyber insurance business with risk assessments
In this webinar, Coalition's UK business development lead, Kye Brown, discusses the benefits of cyber risk assessment reports, how Coalition's report helps SMEs improve their cybersecurity profile and how it can help brokers elevate cyber insurance sales. VIEW SUMMARY